Customer Service

Our approach to providing quality solutions for our clients is to have as much face-to-face time with our customers as possible. We endeavour to have meetings with you to be familiar with the process you can expect right from the start and to ensure you understand all legal documents you are signing.

We also want you to know that our team works together to provide you with the best service we can, and that if any issues arise or you have any uncertainty, you can call us to help provide the solution.

We will also endeavour to keep you up-to-date with the progress on your current files by copying you in on correspondence we have with other parties on your behalf and providing you with regular updates on where matters are at.

Our Offer to You

We understand that it is often difficult for new clients to know what to expect from a lawyer when they first come and speak with us. Given this, we are happy to offer a FREE initial meeting to our new clients and this ensures that if you are not 100% comfortable with proceeding to instructing us as your lawyers all you will have spent is your time in discussion with us.

We find that our initial meetings with new clients are a way to get to know you, understand the problems you are trying to fix or goals you are trying to attain, and to gather as much information from you as we can to be able to provide that complete solution you are looking for.

Ongoing Support

We are always happy for our clients to call us for quick update telephone calls or queries that can be answered briefly over the phone.

Also, depending on whether you have signed up for one of our Trust Maintenance Packages, your ongoing care package could include unlimited trustee documentation and phone call advice, depending on the level you have chosen.